Customer Relations Task Team Associate

Job description

Job DetailsJob Location: iMemories - Scottsdale, AZ 85258Position Type: Full TimeJob Category: Customer ServiceSummary : The Task Team Media Inquiry & Review Representative supports iMemories Customer Relations and fulfills form submitted requests, validating received and processed orders, coordinating shipments, and conducting detailed media reviews. This role blends operations, customer communication with hands-on order handling and investigative review to verify accurate, high-quality outcomes. General Summary of Responsibilities: Customer & Order Support - Account authentication: Verify and update customer contact information (“double email” verification). LPO approvals: Clarify Large Photo Order questions and guide customers through approval steps. SafeShip Kit confirmations: Call and confirm large quantity SSK orders. Pick & Pull requests: Retrieve and deliver orders for Customer Relations. Convert unpaid items into new quotes. Assist Customer Service with follow-ups. Lost & Found / Walgreens RPC: Investigate unidentified media to locate/verify customer info; coordinate with Walgreens reps when additional details are required. Media ship-backs: Identify unprocessed orders and...