IT Help Desk Administrator

Job description

Job Summary A Help Desk Administrator is responsible for providing technical support and assistance to end-users within an organization. They are the first point of contact for troubleshooting and resolving IT-related issues, including hardware and software problems, network connectivity, and user access. Help Desk Administrators also maintain documentation of support requests and resolutions, track and prioritize issues, and escalate complex problems to higher-level support teams when necessary. They play a crucial role in ensuring smooth and efficient operations by resolving technical issues promptly and effectively. Posted position does not allow for sponsorship or relocation assistance. Supervision: NONE: Essential Responsibilities: Provides prompt and effective first level technical support for all internal customers. Familiar with computer hardware support, maintenance and troubleshooting. - Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. - Responsible follow up on closed tickets to ensure customer sat...