Customer Service Representative

Job description

Position Summary Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions: Essential Responsibilities, includes but are not limited to - Offer a consultative approach to meeting customer demands. - Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date. - Coordinate internally and externally to place orders for each customer to meet customer needs - Follow-up to ensure the customers’ requests and overall safety needs are satisfied - Develops and maintains a functional knowledge of Company products and services - Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner. - Direct interaction and first point of contact with customers - Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers - Answer incoming phone calls - Address customer needs and process Quotes and Orders promptly - Expedite all Distribution open Sales Orders - Assis...