Director of Operations
Shelf · New York City, New York, US
About Shelf: The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that. We’ve built the operat...
Job description
About Shelf: The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that. We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale. Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach. If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place. Our mission is to empower humanity with better answers everywhere. About the Role: We’re looking for a high-impact Director of Operations to help scale Shelf’s internal execution engine as we grow. This is a fast paced, long hours work environment that will require a detail o...