Night Auditor

Job description

Job DetailsJob Location: Katy, TX 77494Responsible for maintaining and promoting hospitality at all times; welcoming and serving our guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone. Night Audit Agents make the first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities to our guests. Night Audit Agents will be responsible for handling all Front Desk responsibilities as well as process night audit in compliance with company and Marriott’s policies and procedures. Requirements: Exhibits strong customer service skills, including multi-tasking Ability to work overnight and operate independently Previous Night Audit Experience is a plus Very detailed oriented Is a problem solver and capable of making well thought of decisions when dealing with guest concerns overnight Open to cross-training and assisting in other departments as necessary Provide the highest quality of service to the customer at all times Check guests in and out in an efficient and friendly manner Promptly, effectively, and empathetically assist with guest requests and complaints Be very knowle...