Sr. IT Technician

Job description

The Impel IT Team manages systems, networking, and support for internal employees. As a technician, you will analyze, diagnose, and resolve user incidents ranging from simple to troubleshooting complex system issues. You will work with the IT Manager to design systems and infrastructure, maintain the network, and support offices in Syracuse, NYC, and Tbilisi as well as remote employees. Respond to and create inbound web leads and perform initial discovery Sell and schedule web demo appointments Perform online demonstrations of complex software solutions Dynamically handle and overcome objections Perform persistent follow-up Make outbound calls to generate additional interest Attend trade shows revolving around Specialty verticals Qualifications: The ideal candidate will have 3 - 5 years’ experience of working in an IT role. Experience supporting Windows, macOS, common office applications and equipment, and remote employees’ offices. Experience supporting Linux and Google Workspace preferred. Strong communication (verbal and written) to build relationships with employees and vendors. College degree and IT certifications will be a bonus.