Operations Executive

Job description

Are you passionate about technology, operational efficiency, and keeping complex platforms running smoothly?: We’re looking for an Operations Executive to play a pivotal role as the first point of contact for incidents and changes relating to our underwriting platforms. This is your chance to join a dynamic team where your expertise will make a real impact. This is an exciting time to be joining our growing business and belong to a company that rewards and appreciates your achievements. As our Operations Executive, you will work closely with our internal development team, third-party suppliers and key business stakeholders to ensure our underwriting platforms operate reliably and that issues are resolved efficiently. You will be predominantly home based with occasional visits to our various offices based around the UK. Some key objectives & responsibilities will include: Incident and change management: - Serve as first point of contact for all underwriting platform incidents and change requests, ensuring accurate and complete logging in the ticketing system. - Follow up with stakeholders where tickets lack sufficient information to progress. - Monitor the queue to ensure tickets ar...