Supervisor Contact Center(Referral Coordinator Team)

Job description

About IKS Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue. Position Overview: This position will be responsible for leading front line Referral Coordinators in the day to day operations for the Contact Center. The Supervisor will be primarily accountable for managing the day to day operations, People Engagement, Process Optimization, training and enabling their team members to deliver contractual service level outcomes. Responsibilities: - Ensure appropriate attend...