Credit & Collections Analyst

Job description

Description The Role: We need an experienced Credit & Collections Analyst who has been here before — someone who has looked at an aging report with double-digit past-due percentages and systematically fixed it. This is a senior individual contributor role with full ownership of collections and customer portal management. No shared responsibility. No reactive work queue. You build the process, you work it, and you own the results. Our AR aging currently sits at 17–18% past 30 days across roughly 200 accounts. You will build and execute a structured collections strategy to drive that to 5% within your first two quarters, then maintain it. You will also own resolution of 10–12 customer AP portal accounts that require active management to avoid payment delays. You will report to the AR Manager and work closely with AR Specialists, Accounting, and directly with customer AP contacts. We are scaling quickly, and this role scales with us. What You'll Actually Own: Collections Strategy & Execution: - Own and actively manage the full collections process across all past-due accounts. - Build a structured, tiered collections strategy — segmented by aging bucket, account size, and risk level. -...