Securities Services – Client Service Manager – Associate

Job description

Are you ready to make a meaningful impact in client service? At J.P. Morgan, you will join a collaborative team dedicated to supporting institutional clients and driving excellence in Securities Services. You will have the opportunity to grow your career, develop your skills, and contribute to a culture that values innovation and continuous improvement. Experience a dynamic environment where your ideas matter and your success is celebrated. As a Client Service Manager – Associate within Securities Services, you will support a diverse book of clients and work closely with senior team members to ensure ongoing satisfaction. You will help manage governance of products and services, drive client initiatives, and foster strong relationships. You will be part of a team that values collaboration, inclusivity, and professional growth, empowering you to make a difference every day. Job responsibilities: - Build and maintain relationships with clients to ensure ongoing satisfaction. - Respond promptly to client enquiries across all products and manage escalations. - Support governance processes, including measurement and monitoring of service levels using KPIs and RAG ratings. - Utilize prop...