Billing & Customer Service Analyst – 3PL

Job description

The Billing & Customer Service Analyst is responsible for managing the billing and invoicing processes for our Supply Chain 3PL customers. This role focuses on reviewing/analyzing each invoice and cost calculation, including those created via systems or from a manual calculation. The Billing & Customer Service Analyst works directly with the Supply Chain leaders to ensure billing accuracy for all special charges. This position also has direct contact with customers regarding invoice questions and if special analysis/reporting is required. The Billing & Customer Service Analyst plays a key role in enhancing the 3PL customer experience by maintaining high standards of billing accuracy and transparency. To be successful in this role, you should have strong communication and interpersonal skills, attention to detail, comfort working with numbers and data, and an interest in learning about logistics and supply chain services to better support customers and internal teams. Primary Responsibilities: - Manage the billing/invoice process for Supply Chain 3PL customers ensuring timely, accurate, and compliant invoicing in alignment with contractual terms and internal policies. - Independentl...