Receptionist

Job description

About the Role Up to £28,000: We are looking for friendly, professional Receptionists to join The Villa Wrea Green. As the first point of contact for guests, you will play a vital role in creating a welcoming and memorable experience from arrival to departure. Working within the Front Office team, you’ll support the day-to-day running of reception, ensuring smooth operations across guest services, reservations, and administration while maintaining exceptional customer service standards. What You’ll Be Doing: Guest Experience: Welcome guests, visitors, and contractors with a warm and professional approach Deliver efficient and accurate check-in and check-out processes Handle guest enquiries in person, via telephone, and email promptly and courteously Provide information about the hotel, facilities, local area, and events Reservations & Administration: Take and manage bedroom and venue bookings using internal systems Maintain accurate guest records and administrative documentation Assist with general administrative duties within the reception function Operations & Service Delivery: Liaise with housekeeping, maintenance, and other departments to fulfil guest requests Support the prese...