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Experience Design, Executive Director - Card Services

JPMorgan Chase & Co. · New York City, New York, US

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

Job description

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience. As an Experience Design Executive Director in Card Services, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams. Job responsibilities: - Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and...