Quality Consultant (Remote in Minneapolis, MN)

Job description

This position is remote and based in Minneapolis, MN. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field. Your day to day: Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software. Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction. Schedule and conduct Specialized Visits: De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement Incident reports to record physical damage and potential health concerns Construction visits to deliver real-time data...