Sr Principal, Business Process Analyst (Service Delivery Excellence)

Job description

Overview Our Enterprise Transformation team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these. As a Sr Principal, Business Process Analyst (Service Delivery Excellence), you will be responsible for driving planning, execution, and accountability for margin expansion and operational excellence initiatives across four service business units representing $1.7B in service revenue and a $200M+ EBIT improvement target. This role requires deep expertise in service delivery operations, strong P&L acumen, and proven experience leading operational transformation through complex organizational change including M&A integration. Operating with enterprise-level strategic perspective, you will identify opportunities that extend beyond individual divisional strategies, ensure operational excellence initiatives remain coordinated and protected during the integration of two acquired service businesses, and translate strategic objectives into scalable processes enabled by technology including AI/ML. This role partners with commercial & service leadership across f...