Technical Solutions Engineer (FDE)

Job description

At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption 🚀 The Role ✨: We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live. This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge. What You’ll Be Doing: As a Forward Deployed Engineer at Factorial, you will: Own the end-to-end technical workstream for enterprise accounts Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders. Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria. Guide technical onboarding end-to-end: advanc...