Guest Experience Agent

Job description

Company Description Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary. Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique. As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment. Job Description: Key Responsibilities: - Deliver exceptional customer service during check-in, check-out, and throughout guest stays - Proactively manage and resolve guest feedback - Handle credit, cash transactions, and related documentation accurately - Promote hotel services and special offers - Respond to phone and email enquiries promptly Qualifications: What we’re looking for: - Previous front office or customer service experience - Serve...