Technical Support Engineer Portland, ME (Onsite)

Job description

Technical Support Engineer – Portland, ME (Mostly Onsite) Location: Portland, Maine: Work Type: Full-Time: Onsite: ~85% onsite, ~10% office, ~5% remote Join Netsurit , ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and a 2024 Global MSP501 Top 500 Managed Service Provider! Be part of a team thats shaping the future of AI-powered IT solutions. What You will Do: - Design and implement projects based on client requirements and scope - Perform infrastructure security analysis and reporting - Create client documentation and policy design - Manage incidents, problems, and service requests using ITIL best practices - Apply Change Management where necessary - Deliver technical workshops and mentor junior team members - Stay ahead of emerging technologies and AI-driven solutions What we are looking for: - 6+ years in a similar role (Technical support) - Formal IT qualifications (Microsoft role-based certifications preferred) - Hands-on experience with Microsoft technologies : Office 365, Microsoft 365, Azure, Hyper-V / VMware - Strong knowledge of TCP/IP networking , VLANs, firewalls, managed switches, and routers - Solid understanding of network security , malware/rans...