Product Support Engineer - Tier 1 (EMEA)

Job description

Our Vasion office in Frankfurt, Germany is looking for a tier 1 Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. Position Summary: The Product Support Engineer – Tier 1 is the primary technical resource for customer, reseller, and partner support, as well as supporting our Solution Engineers with pre-sales inquiries. The selected candidate is responsible for identifying, troubleshooting, and resolving issues that are either directly or indirectly related to the product. The support engineer must be able to articulate technology and product positioning to both business and technical users. This position reports to the Product Support Manager. Responsibilities: Product Support Engineer responsibilities include, but are not limited to, the following: - Customer Experien...