IT Customer Support Technician (onsite), full time, days

Job description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. Under the direction of Information Technology leadership this entry level position works directly with customers on Information Technology issues related to infrastructure and applications. Uses established customer service processes to provide a pleasant and responsive experience for end users. Troubleshoots application, workstation, printer, telecommunication, nurse call, and other IT infrastructure. Documents support tickets and resolutions in the Customer Support application. Is able to work independently but can determine when to escalate issues to other Customer Support personnel to resolve issues to customer's satisfaction. May escalate issues to other Information Technology professionals or vendors when working alone . Must be able to work with minimum supervision to complete task oriented work. Strong customer service, written and verbal communication skills are necessary to be successful in this position. This position is 100% onsite. Job Type: Full Time, 80 hours every two weeks Shift Length: 8:30am-5pm: Weekend Frequency: N/A: Wage Range: $19.17 - $28.76: Education Req...