MCNAUGHTON CUSTOMER CARE SPECIALIST

Job description

Job DetailsJob Location: ARCH - Williamsport, PA 17701Position Type: 5 ADMIN SUPPORT WORKERSEducation Level: High School or GEDTravel Percentage: NegligibleReporting to the Manager McNaughton Subscription Services, this role serves as the primary point of contact between Brodart and assigned customers and is responsible for full life-cycle of a McNaughton customer and day-to-day service activities. The intent of this position is to deliver exceptional customer experience. Regular informal and formal phone or web-based meetings are central to the success of this position. Partnering with Sales, Product owners to build a multi-level relationship is critical. Completes the full customer life-cycle for subscription services, including onboarding, adoption, engagement and renewal. Completes customer service activities – processes credits, returns, no charge replacements, order fulfillment, account setup, facilitating deadlines, etc. Upsell and cross-sells in alignment with customer needs. Develops and maintains profitable and successful relationships. Formal and informal communications, evaluating client expectations and Brodart’s ability to meet those expectations, and forming strong i...