Mi - Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

Job description

Looking for a career in Inside Sales? We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for: - Providing outstanding service to our customers and support to our outside sales managers - Answering phone calls and responding to customer correspondence regarding technical questions on products or systems - Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary - Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources - Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines - Entering customer orders in the ERP system with the goal of 100% accuracy - Expediting customer orders as needed to meet required and promised delivery dates - Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems - Assisting Outside Sales when necessary (quoting, expediting, customer visits) - Following up on quotes and outbound calls to assist sales team - Continuous development of sales and techn...