Workforce Engagement Management (WEM) Ops Analyst

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking an additional member to the Professional Services team. The ideal candidate is a passionate, self-managed individual with a passion for process management and relationship building skills. The ideal candidate is detail oriented and enjoys connecting with the customers and other stakeholders to identify priorities and manage expectations regarding the assignment of trainer or consulting resources and should have a passion for Customer Centric solution design, and an interest in improving and accelerating project deliveries. The Workforce Engagement Management (WEM) Ops Analyst will assist in the coordination and management of WEM, ensuring that tasks are completed on time, within scope, and within budget. This role involves working closely wit...