Senior Lead Software Engineer - Contact Center (CCaaS)

Job description

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorganChase within the Consumer & Community Bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job responsibilities: Influences peers and project decision-makers to consider the use and application of leading-edge technologies - Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors - Architect and lead a multi-region Amazon Connect platform - Set Standards for Contact Center Excellence - Coordinate Cross-Team Dependencies - Lead and Develop Contact Center Talent - Develops secure and high-quality production code, and reviews and debugs code written by others - Drives decisions that in...