Participant Experience Specialist

Job description

San Diego’s St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul’s PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone. Job Summary: The Participant Experience Specialist provides excellent telephonic customer service to both participants and providers within a healthcare setting. This role is responsible for addressing inquiries, resolving concerns in a timely and effective manner, and collaborating with other departments as needed to ensure high-quality service. The representative maintains accurate records of interactions, redirects calls appropriately, and ensures all communications are handled with professionalism and care. Qualifications & Requirements: - Education: High school diploma or equivalent; Bachelor’s degree preferred. - Experience: Previous experience in a call center or customer service role,...