Customer Service Representative

Job description

Requirements: - Establish relationships with customers by communicating and resolving issues. - Responsible for order entry and/or maintenance for assigned accounts. - Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. - Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. - Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. - Reviews orders after shipment for billing accuracy and any quantity item errors. - Manages the issuing of credits, return authorizations and pallet returns. - Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. - Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. - Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. - Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shi...