Technical Customer Support Manager

Job description

FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment, we help trades businesses streamline every step of their work. Our platform empowers office staff, field technicians, management, and business owners with the tools they need to book and schedule work, create estimates, complete jobs, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running. Our Customer Success team is hyperfocused on providing an exceptional customer experience. The Technical Customer Support Manager will play a critical role in the day-to-day execution of our Technical Support organization, ensuring complex issues are resolved quickly, escalations are handled with confidence, and the team has the tools and workflows needed to succeed. This role is highly hands-on and operational. You will help manage the daily flow of technical issues, support advisors, and escalations while partnering closely with Engineering, Product, Customer Success, and Implementation to ensure our custom...