Solutions Manager

Job description

Solutions Manager Our Supply Chain team are now looking for a Solutions Manager to play a pivotal role in shaping, designing, and optimising the end‑to‑end supply chain solutions that enable Harrods to operate at its very best. Joining a team at the heart of innovation and transformation, you’ll help build future‑ready processes and systems that elevate efficiency, enhance customer experience, and support our ambitious growth plans. About the Role: In this role you will be responsible for designing, shaping, and optimising our supply chain solutions and processes, working closely with the leadership team across Supply Chain & Distribution. You will lead the discovery and initiation phases of new projects—coordinating complex business requirements, defining solution design, and producing a comprehensive Project Initiation Document (PID) for handover to project management. You’ll partner cross‑functionally with Procurement, IT, Buying & Merchandising, Retail and more to develop innovative solutions that improve operational performance, reduce costs, and enhance resilience. You will also manage a Process Analyst, ensuring the accuracy, quality, and completeness of all documentation in...