Customer Solution Specialist

Job description

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. Description Summary: The Customer Solution Specialist partners with customers to maximize the value of the platform by optimizing workflows, improving adoption, and addressing complex operational challenges. By developing a strong understanding of each customer’s business needs, this role provides guidance aligned with best practices and product capabilities. This position combines technical expertise with strong communication skills to support customers in navigating new features and evolving requirements, while maintaining awareness of product issues and enhancement requests. It works closely with Product and Support teams to ensure feedback is clearly documented, prioritized, and addressed. The role remains close...