Executive Coordinator Office of the COO

Job description

Company Description As an Executive Coordinator – Office of the COO at SIXT, you will play a critical role in supporting our most complex and high-impact customer cases. Acting as a key escalation point, you will take ownership of sensitive and challenging inquiries, ensuring resolutions are handled with professionalism, precision, and care. Working closely with cross-functional teams across our global organization, you will drive solutions, identify trends, and contribute to continuous improvement in our customer experience. This role is ideal for professionals who thrive under pressure, possess strong analytical and communication skills, and are passionate about delivering exceptional service in a fast-paced, global environment. YOUR ROLE AT SIXT: - You own and resolve escalated customer inquiries and complaints, ensuring a high level of professionalism, empathy, and outcome-driven service - You conduct root cause analysis to fully understand issues and determine the most effective resolution aligned with company policies - You manage complex, sensitive, and data-driven cases that require advanced problem-solving and technical understanding - You collaborate with cross-functional...