Customer Service Representative

Job description

We are looking to hire a detailed-oriented office star for a customer service representative role. Responsibilities include: - Manage large amounts of incoming calls. - Manage customers emails and chats in a professional manner. - Identify and assess customers’ needs to achieve satisfaction. Go the extra mile to engage these customers. - Schedule Service/estimate appointments in a timely manner within our current time windows. - Build sustainable relationships of trust through open and interactive communication. - Open and maintain customer accounts by recording accurate and complete account information. - Keep records of customer interactions, process customer accounts, and file documents. - Resolve product or service problems by clarifying the customer's complaint and escalating to customer relations, following up to ensure resolution. - Inform customers of deals and promotions. - Make outbound calls to book, confirm upcoming appointments, sell or renew service plans. - Adhere to company communication procedures, guidelines, and policies. - Learn from scripts. - Be a team player. - Other duties/tasks/projects as assigned. Requirements include: We offer a competitive benefits pack...