Revenue Cycle Manager - Dental

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Core Responsibilities: 1. Team Leadership & Performance Management Lead, coach, and develop a team of Revenue Cycle Specialists Establish clear performance expectations, KPIs, and productivity standards Conduct regular 1:1s, performance reviews, and development planning Drive a culture of accountability, ownership, and continuous improvement Manage team capacity, workload distribution, and escalation pathways 2. Revenue Cycle Operations Oversight Oversee daily operations including: Claims submission and follow-up Insurance A/R and denial management: Post payment, tasks and reconciliation: Ensure timely resolution of aging claims and payer issues Monitor and improve key metrics: Volumes by Payer Days in A/R: Net collection rate: First-pass resolution rate: Denial rate and recovery: Standardize workflows across teams and locations Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours Delegate to Dental AR team members Complex tickets are reviewed and directly handled by lead/manager Serve as escala...