Support Technician 3 (26R0015472)

Job description

Hybrid, On-Site and Telework (Must live in Austin, TX area) I. DESCRIPTION OF SERVICES: The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux . The role will focus on upgrading these systems to supported OS versions (e.g., Windows Server 2016/2019/2022, RHEL 5/6/7/8/9 ) to ensure improved security, performance, and operational continuity. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and...