Sr. Technical CRM Product Manager

Job description

Sr. Technical CRM Product Manager Looking to elevate your career? Join us! Work Location: Remote with onsite as needed Work Hours: Full Time: Senior Technical Product Manager is going to lead our CRM and contact center technology strategy. They'll drive the product vision for our patient experience and engagement, working at the intersection of Genesys Cloud contact center platform and Salesforce CRM to create seamless. This role will directly manage the Technical CRM roadmap and partner closely with Contact Center and other operational stakeholders. Department/Center Highlights: - Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships. - Direct impact on the success of a Great Place to Work organization. - Chance to work for a large, national organization with room to grow and advance in their role. ​​​​​​​ Here is what you will need: - 5+ years product management experience with enterprise CRM and/or contact center platforms - Deep expertise with Genesys Cloud (call routing, IVR/IVA, workforce management, analytics) - Strong proficiency with Salesforce - Healthcare industry experience - understanding of...