Help Desk Technician

Job description

Nextran Truck Centers Help Desk Technician - Birmingham, AL Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!: Our Employees Benefit from: Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth Overview: The Help Desk Technician provides first-line technical support to employees across all locations, ensuring timely resolution of hardware, software, and Microsoft 365 issues. This role is critical to maintaining smooth daily operations, supporting end-users with professionalism, and escalating complex issues appropriately. The technician works closely with the IT Director and System Administrators to uphold security standards, maintain accurate documentation, and contribute to continuous improvement of IT processes. Key Responsibilities: - Respond to help desk tickets an...