Credit Officer

Job description

We’re seeking Credit Officers to join our professional contact centre, where you will balance empathetic customer support with proactive credit risk management to ensure sustainable financial outcomes. ​ You’ll join an innovative team, who value open communication and peer support, creating an environment where everyone is encouraged to grow. (Eastern Creek or Sydney CBD office location) About the role: As a Credit Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment. Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions Review and assess customer accounts to identify risk, next actions, and appropriate outcomes Support customers experiencing financial hardship by identifying fair and sustainable solutions Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders Manage relationships with external Debt Collect...