Manager, Medical Support Services

Job description

Description The Manager, Medical Support Services provides leadership, oversight, and operational supervision for Athena Care’s medical support teams and clinical support processes. This role ensures high-quality clinical support for medication providers and interventional psychiatry programs (Spravato, IM Ketamine, TMS), while maintaining strong compliance with training standards, clinical documentation requirements, patient safety protocols, and regulatory requirements. Core Job Duties & Responsibilities: - Oversees all clinical support staff, covering both the Interventional Psychiatry department and support for medication providers, including oversight for all processes, protocols, initiatives, and team members. - Establishes, maintains, and monitors performance expectations, competencies, policies, and procedures for department. - Provides strategic oversight of Interventional Psychiatry program and medical support services to include program development and expansion, scheduling/staffing needs, coordination with business development and marketing resources, and management of intake/scheduling/prior authorization processes. - Oversees and advises medical support staff, or othe...