Supervisor - Quality Assurance

Job description

Job DetailsJob Location: Remote - Kennesaw , GA 30144Job Summary The Quality Assurance Supervisor is responsible for supporting day to day quality assurance operations to ensure established KPIs and SLAs are consistently met. This role partners cross departmentally to oversee and support recheck investigations, ensuring work is completed accurately, efficiently, and in alignment with client expectations. This position plays a key role in identifying trends, escalating quality concerns, and driving continuous improvement across teams. This position requires strong attention to detail, sound judgment, and the ability to collaborate effectively with internal stakeholders. Duties and Responsibilities: Support the Senior Manager of Quality and Director in overseeing recheck workload management and related quality processes Ensure recheck investigations are completed accurately, timely, and in alignment with client expectations and internal standards Serve as a point of escalation for client and internal quality related questions, including: Quality Action Plans Quality Account Reviews Quarterly Business Reviews Client escalations Identify opportunities to improve workflows, increase eff...