Business Support Officer

Job description

Company Description Cogent Thinking is a leader in delivering best practice injury prevention, 24/7 incident response and care coordination services that are tailored to each of our customers. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation with a terrific team work environment where client focus, team spirit and respect are key features. This is a unique opportunity for someone wanting to put their IT and systems management skills and business administration skills into practice. Working in close collaboration with the Business Support Lead and our service delivery teams, you will be responsible for delivering impeccable customer service to internal and external stakeholders and complete varied tasks. Job Description: Tasks include but not limited to: - Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service; - Accurate referral data entry and maintenance of client files in HMS case management system(s); - Support teams with customer interactions as required; - Manage all incoming and outgoing mail, deliveries and courier orders; - Liaison with building management and external cont...