Customer Service Team Lead

Job description

About DigitalTolk At DigitalTolk, we break down language barriers and help thousands of people every day. Our purpose is to give a voice to those who do not speak the local language, making it easier for people to access essential services and be understood when it matters most. Through our platform, we connect professional interpreters and translators with customers across Sweden in a smart and seamless way. Our customers include hospitals, courts, law firms, and municipalities that support refugees and other individuals in need of language assistance. The impact of our work is real. We help patients communicate with healthcare professionals and access medical treatment in a new country. We help crime victims make their voices heard and access justice. Every assignment we coordinate contributes to a more accessible and inclusive society. As a tech-driven company, we combine purpose with innovation to deliver a smooth and reliable matching experience for both customers and language professionals. We are also proud to have been recognized with several prestigious awards, including: Super Gazelle 2021 – Dagens Industri Future Gazelle 2021 – Dagens Industri Best in Industry 2018 – Swe...