Account Manager, Delivery Solutions

Job description

Opportunity Overview: Cohere’s Provider & User Management team ensures a proactive, supportive, and partner-oriented experience for healthcare providers across our health plan clients’ networks. As an Account Manager, Delivery Solutions, you will manage a portfolio of provider practices and health systems, serving as a trusted partner and primary point of contact for questions, escalations, and program support. In this role, you will collaborate closely with clinical and operational teams to drive provider engagement, support educational outreach initiatives, and guide providers through new workflows and program implementations. You will play a key role in helping providers successfully adopt Cohere’s solutions while improving the overall provider experience. What you’ll do: - Serve as the primary point of contact for an assigned portfolio of provider practices and health systems, delivering education, training, communications, and ongoing support to ensure successful engagement with Cohere programs and workflows. - Act as the liaison between Cohere and providers participating in government-sponsored health plans, addressing platform and administrative questions, supporting provide...