Customer Service Associate

Job description

Qualifications: - Serve as the primary contact for assigned customer inquiries, advocating for customer needs and ensuring their voice is represented across the facility. - Provide proactive, ongoing communication to keep customers informed of order status throughout the production cycle, anticipating needs and addressing concerns. - Ensure timely delivery by coordinating logistics and schedules, maintaining accurate delivery and quality metrics in customer portals, and supporting customer scorecard accuracy. - Monitor critical customer parts and schedule disruptions, collaborating with Production, Quality, and Engineering to develop recovery plans and communicate solutions aligned with customer priorities. - Maintain and update customer demand and forecast data within the ERP system to ensure accuracy and safeguard backlog integrity, including quantities, schedules, and financial values. - Utilize customer portals to manage quotes, purchase orders, forecasts, schedule changes, shipments, and specifications. - Review and respond to government solicitations (FAR/DFARS), customer RFQs, order entries, and contract reviews. - Support proposal development by identifying requirements, ev...