Delivery Executive, Financial Services

Job description

Your role: As the Client Delivery Executive, you will be accountable for the end-to-end delivery performance on a significant Financial Services (Banking) account, ensuring client satisfaction, delivery quality, and economic performance across all engagements. The role plays a critical part in driving operational excellence, managing delivery risk, and enabling industrialized delivery at scale, while acting as a senior escalation point for complex delivery challenges. You will be the Leader of all Delivery capability for the account, assigning missions across your team. You will lead, evolve, and inspire your team to be client centric, retaining and growing the account whilst collaborating across the wider financial services sector, the Business Unit (BU) and all of our Global Business Lines (GBLs) and Application Business Lines (ABLs) to achieve the very best for our client and Capgemini. You will serve as a crucial link between the client’s business needs and technological innovation, ensuring they derive maximum value from their investments. The position combines delivery leadership, client management, and the implementation of innovative technology and AI driven solutions, maki...