Software Platform Support Engineer - GPU Cloud

Job description

The NVIDIA DGX Cloud organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms. This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves in an ambiguous / fast-moving environment. The support you provide will help our users have a better experience and help shape our platform. We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments. What will you be doing: Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms Define and improve operational workflows (runbooks, escalation paths, support processes) Triage/investigate root cause of customer issues and escalate as needed File bugs and report issues while working closely with the Site Reliability team Build tooling to improve customer support process and visibility Deeply understand user workloads and use cases Partner with multiple internal teams to give feedba...