Director of Operations

Job description

Northwest Ambulance is seeking an experienced and driven Director of Operations to lead and optimize all aspects of a 24/7 private EMS and ambulance operation serving multiple counties. This senior leadership role is responsible for operational excellence across clinical care, workforce performance, financial outcomes, regulatory compliance, and system scalability. As a key member of the executive leadership team, the Director of Operations partners closely with the CEO and other leaders to scale operations, improve profitability, strengthen compliance, and build a disciplined, high-performing field leadership structure. Responsibilities and Duties: - Lead daily ambulance operations across all shifts. - Develop and execute deployment models aligned with call volume trends. - Monitor KPIs daily and take immediate corrective action when needed. - Build a culture of accountability and professionalism in the field. - Manage operational budgets and labor cost controls. - Analyze cost per transport and margin performance. - Identify operational inefficiencies and implement corrective strategies. - Collaborate with finance and billing to optimize revenue capture. - Lead and develop superv...