Project Management Lead

Job description

Willdan Lighting & Electric, a subsidiary of Willdan Group Inc., is seeking a Project Management Lead. The Project Management Lead directs the team that supports building decision-makers through complex energy retrofit projects from intake through completion. This role ensures high-touch, equitable service delivery across NYC’s diverse building stock while improving program efficiency, accountability, and impact. Essential Duties and Responsibilities: - Supervise project managers and implement workflows that guide buildings through audits, financing, and construction. - Develop playbooks, escalation protocols, and KPIs to ensure consistent, responsive service. - Track project status, barriers, and outcomes using Salesforce and reporting systems. - Monitor equity outcomes and ensure targeted support for lagging building segments. - Collaborate across service provider, workforce, and technical teams to connect clients with appropriate resources. - Serve as a senior point of contact for escalated customer needs. - Train and coach staff on customer service, energy literacy, and engagement best practices. - Conduct audits and assessments to ensure compliance with program and industry st...