IT Help Desk Analyst
Greenpoint Technologies · Denton, Texas, US
Summary IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization.
Job description
Summary IT Help Desk Analyst serves as the first point of contact for all IT-related support requests across the organization. In our network heavy environment with complex data volumes, a large physical facility footprint, and a sizable remote workforce, this role delivers fast, friendly and effective technical assistance to keep employees productive and minimize downtime. Essential Duties and Responsibilities: - Provides Tier I technical support for hardware, software, network connectivity, and application issues. - Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests. - Participates in Employee Onboarding/Offboarding Tasks, including account provisioning, workstation and peripheral setups. - Assists with installation, updates, and basic configuration of approved software and applications. - Supports mobile device enrollment, configuration, and troubleshooting through MDM tools (e.g., Intune). - Performs password resets, account unlocks, and basic Active Directory / Entra ID user management. - Guides users through VPN connections, remote desktop access, and secure file-sharing procedures. - Troubleshoots and supports co...