Service Cycle Administrator

Job description

Are you highly organized, detail-oriented, and energized by fast-paced operations? We’re looking for a Service Cycle Administrator to play a critical role in keeping our vehicle service lifecycle running smoothly—from work approval to completion. In this role, you’ll be the backbone of service coordination, ensuring accurate data, seamless communication, and efficient workflows that help maximize fleet availability. Location: Merchants Fleet Headquarters in Hooksett, NH What You’ll Do: As a Service Cycle Administrator, you’ll: - Create and manage service work orders with precision, ensuring all details are accurate and up to date - Track service progress daily and communicate status updates to internal teams - Coordinate with vendors to confirm scheduling, documentation, and approvals - Review invoices, estimates, and completion records for accuracy before approval - Identify delays, missing information, or overdue work—and proactively escalate issues - Monitor parts availability and follow up on delivery timelines - Prepare and distribute service status reports to stakeholders - Support vendor compliance tracking and performance feedback - Maintain clear, professional communicatio...