Technical Support Engineer

Job description

Position Summary: At Emerson, our mission is to empower engineers and scientists with innovative systems that accelerate productivity, discovery, and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI), you will play a critical role in helping customers overcome complex technical challenges and achieve long‑term success with our solutions. You will act as a trusted technical partner, combining deep technical expertise with strong problem‑solving and communication skills to support customers, influence product evolution, and advocate for their needs across the organization. In This Role, Your Responsibilities Will Be: - Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms. - Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication. - Identify and report product design, reliability, and maintainability feedback to Research & Development teams. - Recognize potential commercial opportunities du...