Service Scheduler (Routing & Operations)

Job description

Service Scheduler (Routing & Operations) PurAgain Water Full-Time | Walnut, CA | $40,000 per year | Growth Opportunity Job Summary: PurAgain Water is hiring a: Service Scheduler: to manage daily routing and scheduling for our field technicians. This role is responsible for assigning jobs, optimizing routes, and ensuring technicians stay fully utilized throughout the day. You will make real-time decisions that impact efficiency, customer experience, and revenue. This is not a call center or entry-level dispatch role. It requires strong attention to detail, fast decision-making, and the ability to think in terms of time, distance, and priority. Key Responsibilities: Review service notes and determine correct job assignments Schedule technicians based on: location, skillset, and urgency Build efficient daily routes using: maps, distance, and time windows Track and schedule: 12-month service replacements accurately Maintain: 80%+ technician utilization (sit rate) Adjust schedules in real time as jobs change or run long Communicate clearly with technicians and internal team Update CRM with accurate scheduling and service data Requirements: Required Skills and Qualifications: Strong read...